Access to Information

We operate a strict policy of confidentiality, and all of our staff have signed a written statement of confidentiality.  Any information held in either paper records or on the computer is held in the strictest confidence and you can be sure that we will not pass the information on to anyone without your written consent.

Sometimes it will be necessary to pass certain restricted information to other health care professionals, such as Consultants and hospital staff, Health Visitors, District Nurses etc in order to provide the best service for you.

The Data Protection Act, which we adhere to, also protects your rights.

Who has access to patient information

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can provide the best possible care. We have a fully computerised medical record system which means information about your healthcare is held on a secure server.

You have the right to know what information we hold about you. Please ask the receptionist if you wish to see or obtain a copy of your record. If you are referred to a hospital specialist you are also welcome to request a copy of the referral letter.

NHS Connecting for Health is currently developing the National Care Records Service, which will create a Summary Care Record (SCR) for each individual patient (by 2010), to be held centrally. At this pilot stage the record is limited to current medication, known allergies and adverse reactions. Eventually the aim is to enable healthcare staff jointly involved in your care, such as your GP and your hospital consultant, to easily access and share information through this national record. You have the right to withdraw your consent to information being shared. In future you will be able to access your own record online at


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