How to Request an Appointment
You can request an appointment in the following ways:
- Calling the practice on 0121 585 5188
- Online by clicking here
- Booking an appointment via Patient Access:
Patient Access
Online Booking of Appointments
Online booking of appointments is now available, if you would like to use the online service you will need to register first. Please contact reception for details. Online appointments are available for doctors and nurses sessions.
Non-urgent advice: Having Problems?
You will be offered the first available appointment with the first available doctor. You can see a doctor of your choice in the practice.
If you wish to see a particular doctor you may have to wait longer for an appointment or you may be asked to ring/come back at a later date. You may be assessed by a specially trained nurse who will treat you accordingly.
If you have an emergency that cannot wait until the next routine appointment, you will be asked to come to the surgery. You may have to be triaged by a nurse who will decide if your problem is a medical emergency. You may have to wait. As far as possible we try to keep evening appointments for people who work.
Patients between the ages of 16 and 75 and also over 75s who have not been seen by a doctor or nurse for any reason during the last three years will be offered a consultation if requested by the patient.
Urgent Appointment
If you feel you require an urgent appointment please call the practice. The request will be reviewed by our team and where assessed as urgent a same day appointment will be offered.
Routine Appointment
You can request a routine appointment in a number of ways:
- Via Patient Access
- Calling the practice on 0121 585 5188
- Online by clicking here
Text Messaging
Patients with their current mobile number registered with the practice will receive automated 24 hour reminders of surgery appointments. Please ensure that you let us know immediately if you are unable to attend for any reason so that your appointment can be offered to another patient.
Role of Reception
Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor.
Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy at a separate room if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.
Cancellations
If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.
If you need to cancel or change your appointment you can do this is an number of ways:
- Via Patient Access
- Calling the practice on 0121 585 5188
- Online by clicking here
Home Visits
Whilst we encourage you to come into the practice where possible if you do require a home visit please telephone the practice before 12pm. Your request will be assessed by the team.
Extended Access
If you need access to an evening or weekend non-urgent appointment, please speak to the receptionists at the practice during normal opening hours. Your appointment may be with another practice in the Halesowen area and may not be your registered practice.
In the Halesowen area, practices are working in partnership to provide additional GP appointments.
- Clement Road Medical Centre
- Feldon Lane Surgery
- Hawne Lane Surgery (Feldon Lane Branch)
- Alexandra Medical Centre
- Stourside Medical Practice
- Halesowen Medical Practice
Appointments are available Monday to Friday 6.30pm-8.30pm Saturdays 8.00am-12.00pm.