All GP practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Alexandra Medical Centre in the last financial year 2023/4 was £ 40566.00 before tax and National Insurance.

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

Information about the GPs and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

There are seven classes of information:

• Who we are and what we do
• What we spend and how we spend it
• What our priorities are and how we are doing
• How we make decisions
• Our policies and procedures
• Lists and registers
• Services the practice offers

For more information, please review the Information Commissioner’s Office guide on the Freedom of Information Act 2000.

If you have any special needs please let our staff know so that we can help and ensure you get the same support in the future. 

Wheelchair Access

The practice has been specially designed to make it easier for disabled patients to visit. There are no steps at the entrance of the building giving patients easy access. Due to fire regulations, we do have heavy fire doors, however if you have trouble opening these please ask reception for assistance as they are always happy to help. 

There are several dedicated disabled car parking spaces available immediately outside the front entrance of the surgery. We have a wheelchair for patient’s use, at their own risk, should you require one whilst visiting our premises. 

We have two disabled toilets one on each floor. 

Blue Badge Scheme

The Blue Badge scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go. 

Loop System 

We have a loop induction system at the reception desk to assist the hearing impaired. For more information on the loop hearing system visit the Hearing Link website.

• British Deaf Association 
• The Deaf Health Charity – SignHealth 
• Action Hearing Loss 
• Royal Association for Deaf People 
• National Deaf Children’s Society 

Blind and Partially Sighted

If you or family members are blind or partially sighted we can give you a CD or large print of our practice leaflet upon request. Please ask reception for further information. 

For more advice and support for blind people please see the following websites: 

• Royal National Institute of Blind People (RIND) 
• Action for Blind People 
• Blind.org.uk 
• British Blind Sport 

Guide Dogs

Guide dogs are welcome at the surgery but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs. 

Further Information: 

• Guide Dogs 

Other Disability Websites 

• BID Services 
• Disability Go 
• Disabled People, your Rights, Benefits, Carers and the Equality Act 
• Disability Rights UK 
• Living with a Disability NHS Choices 
• Disability Action 
• Mencap 

The practice complies with the Data Protection Act 2018.  All information about patients is confidential: from the most sensitive diagnosis, to the fact of having visited the surgery or being registered at the practice.

All patients can expect that their personal information will not be disclosed without their permission except in the most exceptional of circumstances, when somebody is at grave risk of serious harm. 

All members of the primary health care team (from reception to doctors) in the course of their duties will have access to your medical records. They all adhere to the highest standards of maintaining confidentiality. 

As our reception area is a little public, if you wish to discuss something of a confidential nature please mention it to one of the receptionists who will make arrangements for you to have the necessary privacy. 

Under 16s

The duty of confidentiality owed to a person under 16 is as great as the duty owed to any other person. Young people aged under 16 years can choose to see health professionals, without informing their parents or carers.

If a GP considers that the young person is competent to make decisions about their health, then the GP can give advice, prescribe and treat the young person without seeking further consent. 

However, in terms of good practice, health professionals will encourage young people to discuss issues with a parent or carer. As with older people, sometimes the law requires us to report information to appropriate authorities in order to protect young people or members of the public. 

Useful Websites

• Confidentiality NHS Code of Practice 
• Confidentiality and Mental Health 
• Confidentiality Guidance 

We pride ourselves on maintaining professional standards. For certain examinations during consultations an impartial observer, a chaperone, will be required. 

This impartial observer will be a practice nurse or healthcare assistant who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a nurse in unavailable at the time of your consultation then your examination may be re-scheduled for another time. 

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined. 

The role of a chaperone: 

• Maintains professional boundaries during intimate examinations 
• Acknowledges a patient’s vulnerability
• Provides emotional comfort and reassurance
• Assists in the examination
• Assists with undressing patients, if required 

Sometimes it will be necessary to pass certain restricted information to other health care professionals, such as consultants and hospital staff, health visitors, and district nurses in order to provide the best service for you.

The Data Protection Act 2018, which we adhere to, also protects your rights.

Who has access to Patient Information

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can provide the best possible care. We have a fully computerised medical record system which means information about your healthcare is held on a secure server.

You have the right to know what information we hold about you. Please ask the receptionist if you wish to see or obtain a copy of your record. If you are referred to a hospital specialist you are also welcome to request a copy of the referral letter.

NHS Connecting for Health is currently developing the National Care Records Service, which will create a Summary Care Record (SCR) for each individual patient (by 2010), to be held centrally. At this pilot stage the record is limited to current medication, known allergies and adverse reactions.

Eventually the aim is to enable healthcare staff jointly involved in your care, such as your GP and your hospital consultant, to easily access and share information through this national record. You have the right to withdraw your consent to information being shared.